1. Who we are

Coast Custom 12 Volt is a mobile 12 volt electrical business based in Warwick, QLD, servicing the Southern Downs, Toowoomba, and surrounding areas.
Email: info@coastcustom.com.au
Phone: 0421 214 111

2. What we collect

We only collect information we actually need to quote, book, and complete your job. That can include:

• Your name, phone number, and email address
• Your address or job location
• Details about your vehicle, caravan, camper, or setup
• Any notes or messages you send us through the website, email, phone, or social media

We do not collect sensitive information, and we do not knowingly collect information from children.

3. How we collect it

We collect information when you:

• Fill in a contact or enquiry form on our website
• Call, text, email or message us
• Book in or pay for a job

Our website may also collect basic technical data (like your browser type and pages visited) through standard analytics and cookies. This helps us understand how the site is used and improve it. You can turn cookies off in your browser settings if you prefer.

4. How we use it

We use your information to:

• Respond to your enquiry and provide a quote
• Book in, carry out and follow up on your work
• Send invoices and handle payments
• Keep records for warranty, certification (AS/NZS 3001.2:2022) and servicing
• Stay in touch about your job

We will not sell your information, and we will not send you marketing without your okay.

5. Who we share it with

We keep your information private and only share it where we need to, such as with:

• Suppliers or contractors helping complete your job
• Our accounting, invoicing, or booking software
• Anyone we are required to share with by law

We do not share your inf

6. How we store and protect it

We store your information securely and take reasonable steps to protect it from loss, misuse, or unauthorised access. We keep it only as long as we need it for the job, our records, and any legal requirements.

Your Rights
You can ask us to:

• See the personal information we hold about you
• Correct anything that is wrong or out of date
• Delete your information where we are not required to keep it

Just get in touch using the details above and we will sort it out.

7. Changes to this policy

We may update this policy from time to time. The latest version will always be on our website with the updated date at the top.