1. General

Coast Custom 12 Volt (ABN 5085 742 8531) (referred to as “we” or “us”) respects your privacy. This policy explains how we collect, use, and protect your personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). By contacting us, requesting a quote, or using our website, you agree to the collection and use of information in accordance with this policy.

2. What We Collect

• Your name, phone number, email address, and postal or site address.
• Vehicle or caravan details relevant to a quote or job.
• Any details you include in an enquiry, booking, or quote request.
• Photos and videos of your vehicle or caravan taken during a job, as outlined in our Marketing Disclaimer under our Terms and Conditions.

We collect this information when you call us, email us, fill in a form on our website, or otherwise get in touch.

3. How We Use It

We use your information to:

• Respond to enquiries and provide quotes;
• Carry out, manage, and follow up on work;
• Process payments and keep records for warranty and accounting purposes;
• Contact you about your job, including maintenance reminders and health checks;
• Where you’ve given permission, use photos or videos for marketing and promotional purposes.

We do not sell your personal information.

4. Disclosure

We may share your information with third parties where needed to deliver a job (for example suppliers, manufacturers for warranty claims, or trades we work alongside), or where required by law. We do not disclose your information overseas unless you are told at the time.

5. Website Data

Our website may use cookies and standard analytics tools to understand how visitors use the site. Our website is hosted on WordPress and may include embedded content such as Google Maps or social media links (Facebook, Instagram, Google). These third parties are subject to their own privacy policies, and we recommend reviewing them separately.

6. Storage and Security

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including secure storage of customer and job records. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Access and Corrections

You can ask us what personal information we hold about you and request a correction at any time. Contact us using the details below.

8. Complaints

If you have a privacy concern, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

9. Contact

Coast Custom 12 Volt Warwick, Qld Phone: 0421 214 111 Email: info@coastcustom.com.au

Thank you for choosing Coast Custom 12 Volt. If you have any questions or concerns about your privacy, please feel free to contact us via phone or email.